These Terms and Conditions govern your access to and use of all plumbing services Jacksonville FL provided by Cummer Jack Plumbing, as well as your use of our website located at emergencyplumberjacksonvillefl.com. By scheduling a service appointment, requesting an estimate, submitting a contact form, making a payment, or otherwise engaging with Cummer Jack Plumbing in any capacity — whether online, by phone, or in person at our Jacksonville, FL location — you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.
These terms apply to all residential customers, commercial clients, and property managers who engage Cummer Jack Plumbing for any plumbing service, repair, installation, inspection, or remodeling work throughout Jacksonville, Florida, and all surrounding Northeast Florida service areas including Duval County, Clay County, Nassau County, and St. Johns County.
If you do not agree with any portion of these Terms and Conditions, you are not authorized to use our website or engage our plumbing services. We recommend saving or printing a copy of this page for your records. Cummer Jack Plumbing reserves the right to update or modify these terms at any time. Continued use of our services or website following any modification constitutes your acceptance of the revised terms.
For the purposes of these Terms and Conditions, the following definitions apply throughout this document:
Cummer Jack Plumbing agrees to provide professional plumbing services to Customers throughout Jacksonville, FL, and our designated Northeast Florida service area, subject to technician availability, safety conditions at the property, legal access to the work site, and the Customer's acceptance of the applicable estimate or service agreement.
Our full service menu includes but is not limited to: drain cleaning, hydro jetting, sewer camera inspection, sewer line repair and replacement, slab leak detection, water leak detection, water heater repair and replacement for both tank and tankless systems, gas line repair and replacement, pipe repiping using copper or PEX materials, backflow testing and certification, toilet repair and replacement, faucet and sink service, garbage disposal repair and replacement, water filtration system installation and service, water softener installation and repair, bathroom remodeling, kitchen remodeling, boiler repair and replacement, shower and bathtub services, sump pump installation and repair, septic tank cleaning and pumping, dishwasher plumbing connections, and commercial plumbing for businesses of all sizes throughout Duval County and surrounding Northeast Florida communities.
The scope of any plumbing repair or installation project is determined at the time of initial assessment by our licensed technician. Estimates provided prior to work commencement are based on information available at the time of the initial inspection or consultation. In the event that our technicians discover conditions during the execution of work — including but not limited to hidden pipe damage, structural complications, code violations created by prior contractors, unanticipated material failures, or access limitations — that materially change the scope of work required to complete the job safely and to code, Cummer Jack Plumbing will notify the Customer before proceeding with any additional work beyond the originally agreed scope.
The Customer acknowledges that plumbing systems can contain concealed conditions that are not visible or detectable until work has commenced, and that cost revisions may be necessary to address those conditions properly. Cummer Jack Plumbing will not perform work beyond the originally approved scope without the Customer's explicit authorization, whether verbal or written.
Cummer Jack Plumbing provides 24/7 emergency plumbing response throughout Jacksonville and Northeast Florida. Emergency services are defined as calls where active property damage is occurring or imminent — including burst pipes, active gas leaks, complete sewer line failure, flooding from plumbing system failures, and similar urgent conditions. Emergency response prioritization is at the sole discretion of our dispatch team based on the severity of the reported situation and current technician availability.
Consistent with our service commitment, Cummer Jack Plumbing does not apply after-hours surcharges to emergency plumbing calls. Standard base service rates apply to all calls regardless of the time of day or day of the week. This policy is subject to change and Customers are encouraged to confirm current pricing policy when scheduling any service appointment.
All estimates provided by Cummer Jack Plumbing — whether delivered verbally, in writing, by email, or through our website — represent our best assessment of the cost of the proposed work based on information available at the time the estimate is generated. Estimates are not guaranteed fixed-price quotes unless specifically designated as such in writing and signed by an authorized representative of Cummer Jack Plumbing.
Estimates may be revised under the following conditions: discovery of hidden damage or concealed pipe conditions during work execution, changes in material costs beyond our reasonable control, Customer requests to modify the scope of work after initial authorization, and situations where permit requirements impose additional compliance obligations not anticipated at the time of the original estimate. The plumbing repair terms Jacksonville Florida customers are subject to reflect our commitment to transparent, honest pricing at every stage of the service process.
We offer the following current special promotions to eligible Jacksonville and Northeast Florida customers:
Promotional offers are subject to eligibility requirements, geographic service area limitations, and availability. Cummer Jack Plumbing reserves the right to modify, suspend, or discontinue any promotional offer at any time without prior notice.
Payment for plumbing services rendered by Cummer Jack Plumbing is due upon completion of the service visit unless alternative payment arrangements have been explicitly agreed upon in writing prior to commencement of work. Accepted payment methods include cash, check, and major credit cards. Specific payment method availability is subject to change; Customers should confirm accepted payment options when scheduling their appointment.
For larger commercial plumbing projects or multi-phase residential remodeling work, Cummer Jack Plumbing may require a deposit prior to work commencement. Deposit amounts, payment milestones, and final payment terms for such projects will be outlined in a written service agreement provided to the Customer before work begins.
Invoices not paid within 30 days of the service date may be subject to a late payment fee. Cummer Jack Plumbing reserves the right to pursue collection of unpaid balances through any legally available means, including but not limited to referral to a collection agency or initiation of legal proceedings in Duval County, Florida. The Customer is responsible for all reasonable costs associated with collection of unpaid balances, including attorney's fees where permitted by Florida law.
Customers who need to cancel or reschedule a scheduled plumbing service appointment are requested to provide a minimum of 24 hours' advance notice by calling +1 (904) 227-4220 or emailing contact@cummerjacksonplumbing.com. Cancellations or reschedules made with less than 24 hours' notice may result in a cancellation fee to cover dispatch and technician availability costs already committed to that appointment.
Emergency service cancellations — where a technician has already been dispatched to the Customer's property — may result in a dispatch fee charge regardless of advance notice provided. Specific cancellation fee amounts will be communicated to the Customer at the time of scheduling and confirmed in any written service agreement.
Cummer Jack Plumbing operates in full compliance with all applicable Florida state licensing requirements, local municipal codes, and Northeast Florida building regulations. Our credentials include:
Florida's primary licensing credential for residential and commercial plumbing work statewide.
Held by qualified field technicians performing licensed plumbing work on our team.
Authorizing our technicians to perform certified backflow preventer testing and replacement throughout Jacksonville and Northeast Florida.
Qualifying our team for medical gas system work in applicable commercial and healthcare facility environments.
Authorizing our team to perform renovation, repair, and painting work in pre-1978 properties in compliance with federal lead-safe work practice requirements.
All plumbing work performed by Cummer Jack Plumbing is executed in compliance with the Florida Building Code, Florida Plumbing Code, and all applicable Duval County, Clay County, Nassau County, and St. Johns County permit and inspection requirements. Where permits are required for plumbing work, Cummer Jack Plumbing will advise the Customer accordingly and obtain all necessary permits prior to commencing permitted work.
Cummer Jack Plumbing maintains the following active insurance coverage to protect Customers, their properties, and our team members on every job:
Covering property damage and bodily injury arising from our plumbing work at Customer locations.
Covering all Cummer Jack Plumbing employees for work-related injuries sustained on the job — protecting Customers from liability for on-site injuries to our team.
Covering our 6 fully equipped service vans operated throughout Jacksonville and Northeast Florida.
Covering our professional plumbing tools and equipment while in transit and on job sites.
Providing additional protection in the event of claims arising from professional service execution.
Proof of insurance coverage is available upon request at any Cummer Jack Plumbing job site. Customers, property managers, and commercial clients requiring certificates of insurance for their records may request them by contacting our office at contact@cummerjacksonplumbing.com or calling +1 (904) 227-4220.
Cummer Jack Plumbing stands behind the quality of every plumbing repair, installation, and service we perform throughout Jacksonville and Northeast Florida. All labor performed by our licensed technicians is covered by a workmanship warranty. The specific duration and scope of the workmanship warranty applicable to your service will be communicated by your technician or outlined in your written service agreement at the time of the job.
Our workmanship warranty covers defects in the installation or repair work performed by Cummer Jack Plumbing technicians under normal operating conditions. It does not cover damage resulting from Customer misuse, unauthorized modifications to our work, pre-existing conditions not disclosed to our technicians prior to work commencement, acts of nature, or normal wear and tear of plumbing system components over time.
Plumbing parts, fixtures, appliances, and materials installed by Cummer Jack Plumbing may carry separate manufacturer warranties independent of our workmanship warranty. The duration, scope, and claim process for manufacturer warranties vary by product and brand. Cummer Jack Plumbing will provide Customers with all available manufacturer warranty documentation for parts and equipment installed during service visits. We are not responsible for manufacturer warranty claims, product defects covered under a manufacturer's own warranty terms, or warranty processing timelines controlled by third-party manufacturers.
The following conditions are explicitly excluded from Cummer Jack Plumbing's workmanship warranty coverage:
By scheduling a plumbing service appointment with Cummer Jack Plumbing, the Customer agrees to provide our technicians with safe, unobstructed access to all areas of the property relevant to the authorized plumbing work. This includes access to utility shut-off valves, water meter locations, sewer cleanout access points, attic or crawl space access where required, and any other areas identified by our technicians as necessary to complete the work safely and efficiently.
The Customer is responsible for ensuring that the work site is free from hazards that could endanger our technicians — including but not limited to aggressive animals, unsafe structural conditions, chemical or biological hazards, and situations where the presence of mold, asbestos, or lead-containing materials has not been disclosed prior to work commencement. Cummer Jack Plumbing technicians reserve the right to suspend or decline work at any location where site conditions present an unreasonable safety risk to our team.
Customers are responsible for providing Cummer Jack Plumbing with accurate and complete information regarding the plumbing problem or service need at the time of scheduling and upon our technician's arrival. This includes disclosing any known pre-existing conditions in the plumbing system, any previous repairs performed by other contractors, the age of the property's plumbing infrastructure where known, and any relevant permits or building code violations previously identified at the property.
Failure to disclose known conditions that materially affect the scope, safety, or cost of our work may result in revised estimates, service suspension, or additional charges to address undisclosed conditions discovered during the job. Cummer Jack Plumbing is not liable for complications arising from Customer failure to disclose material information about the property or its plumbing system.
Following completion of plumbing work by Cummer Jack Plumbing, the Customer is responsible for: following all post-service care instructions provided by our technicians, reporting any concerns about completed work promptly and within the applicable warranty period, avoiding unauthorized modifications to installed plumbing components during the warranty coverage period, and arranging for timely permit inspections where applicable permits have been pulled for the completed work.
The Jacksonville plumbing contractor policies established by Cummer Jack Plumbing are designed to protect both our Customers and our team — ensuring that every plumbing job we complete delivers lasting, code-compliant results that stand behind our 16-year service record in Northeast Florida.
To the fullest extent permitted by applicable Florida law, Cummer Jack Plumbing's total liability to any Customer for any claim arising from our plumbing services, website use, or any other interaction with our company shall not exceed the total amount paid by the Customer to Cummer Jack Plumbing for the specific service giving rise to the claim.
Cummer Jack Plumbing shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from or related to our plumbing services or website use — including but not limited to lost profits, business interruption losses, damage to personal property beyond the direct scope of our work, or losses arising from pre-existing plumbing system conditions not caused by our technicians.
Cummer Jack Plumbing shall not be held liable for delays, service interruptions, or inability to complete plumbing work arising from conditions beyond our reasonable control — including but not limited to extreme weather events, natural disasters, supply chain disruptions affecting availability of parts or materials, municipal permit processing delays, Customer-caused access restrictions, or emergency public safety situations affecting our ability to dispatch technicians to a Customer's location.
In situations where service completion is delayed due to factors outside our control, Cummer Jack Plumbing will communicate with the Customer promptly and work to reschedule service at the earliest available opportunity.
The Cummer Jack Plumbing website at emergencyplumberjacksonvillefl.com is provided for the purpose of informing current and prospective Customers about our plumbing services, service areas, pricing offers, company information, and contact details. By accessing and using our website, you agree to use it only for lawful purposes and in a manner consistent with these Terms and Conditions.
You may not use our website to: submit false or misleading information through our contact or service request forms; attempt to gain unauthorized access to any portion of our website or its underlying systems; engage in any activity that disrupts, damages, or impairs the functionality of our website; scrape, harvest, or collect user data or business information from our website without our express written consent; or use our website content for commercial purposes without prior written authorization from Cummer Jack Plumbing.
All content published on the Cummer Jack Plumbing website — including but not limited to text, images, graphics, logos, service descriptions, layout, and design elements — is the exclusive intellectual property of Cummer Jack Plumbing or its licensed content providers. Unauthorized reproduction, distribution, modification, or commercial use of any website content is strictly prohibited and may constitute copyright infringement subject to legal action.
You may share links to our website pages and reference our business information for personal, non-commercial informational purposes. Any other use of our website content requires the prior written consent of Cummer Jack Plumbing.
Our website may contain links to third-party websites, vendor pages, review platforms, or external resources for informational purposes. Cummer Jack Plumbing does not control, endorse, or accept responsibility for the content, accuracy, or privacy practices of any third-party websites linked from our platform. Accessing third-party websites through links on our site is done entirely at your own risk and is subject to the terms and conditions of those respective external platforms.
Cummer Jack Plumbing makes every reasonable effort to ensure that information published on our website — including service descriptions, pricing offers, service area coverage, operating hours, and contact details — is accurate and current. However, we do not warrant that all website content is free from errors, omissions, or outdated information at all times. Service availability, promotional offers, pricing, and operational details are subject to change without prior notice. Customers are encouraged to confirm current service details directly with our team by calling +1 (904) 227-4220 before relying on website information for service planning or budgeting purposes.
When you submit a contact form, request an estimate, schedule a service appointment, or communicate with Cummer Jack Plumbing by phone or email, you may provide us with personal information including your name, property address, phone number, email address, and details about your plumbing service needs. Cummer Jack Plumbing uses this information exclusively to respond to your inquiry, schedule and confirm service appointments, provide estimates and invoices, and communicate updates about your scheduled or completed service.
We do not sell, rent, or share your personal information with third parties for marketing purposes. For complete details about how Cummer Jack Plumbing collects, uses, stores, and protects your personal information, please review our Privacy Policy.
By providing your phone number or email address to Cummer Jack Plumbing — whether through our website, by phone, or in person — you consent to receiving communications from us related to your service request, appointment scheduling, estimate delivery, invoice follow-up, and service completion confirmation. These communications may be delivered by phone call, text message, or email. You may opt out of non-essential communications at any time by contacting us at contact@cummerjacksonplumbing.com or calling +1 (904) 227-4220.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action or proceeding arising from or related to these Terms and Conditions, our plumbing services, or your use of our website shall be filed exclusively in the state or federal courts located in Duval County, Florida. By engaging Cummer Jack Plumbing for plumbing services or using our website, you consent to the exclusive jurisdiction of Duval County, Florida courts for resolution of any such dispute.
Cummer Jack Plumbing is committed to resolving Customer concerns quickly, fairly, and professionally. Before initiating any formal legal proceeding, we request that Customers contact us directly to discuss any concerns about our services, billing, or workmanship. The majority of concerns can be resolved promptly through direct communication with our management team. Customers may reach us at +1 (904) 227-4220 or contact@cummerjacksonplumbing.com during business hours to initiate an informal resolution discussion.
For disputes that cannot be resolved through informal communication, Cummer Jack Plumbing and the Customer agree to submit the dispute to binding arbitration administered in Duval County, Florida, in accordance with applicable Florida arbitration statutes. Arbitration shall be conducted on an individual basis — class action arbitration is expressly waived by both parties. The decision of the arbitrator shall be final and binding and may be entered as a judgment in any court of competent jurisdiction in Florida.
By engaging Cummer Jack Plumbing for plumbing services or using our website, you agree to indemnify, defend, and hold harmless Cummer Jack Plumbing, its owner Andrew Jackson, employees, contractors, licensors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses — including reasonable attorney's fees — arising from:
Cummer Jack Plumbing reserves the right to modify, update, or replace these Terms and Conditions at any time at our sole discretion. When changes are made, we will update the "Last Updated" date displayed at the top of this page. We may also provide additional notice of material changes through our website homepage, by email to Customers with active service relationships, or by other means we consider appropriate given the nature of the change.
Your continued use of our website or engagement of our plumbing services following the posting of revised Terms and Conditions constitutes your acceptance of the updated terms. We encourage all Customers to review this page periodically to remain informed of any changes that may affect their rights or obligations under this agreement.
If any provision of these Terms and Conditions is found by a court or arbitrator of competent jurisdiction to be invalid, unlawful, or unenforceable for any reason, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms and Conditions if modification is not possible. The remaining provisions of these Terms and Conditions shall continue in full force and effect.
These Terms and Conditions, together with our Privacy Policy and any written service agreement or estimate provided to the Customer for a specific plumbing job, constitute the entire agreement between Cummer Jack Plumbing and the Customer with respect to the subject matter addressed herein. These Terms and Conditions supersede all prior communications, representations, agreements, and understandings between the parties relating to Cummer Jack Plumbing's plumbing services or website.
No failure by Cummer Jack Plumbing to enforce any provision of these Terms and Conditions shall constitute a waiver of our right to enforce that provision or any other provision in the future. Any waiver of a specific term or right must be made in writing and signed by an authorized representative of Cummer Jack Plumbing to be legally effective.
These are the most common questions Jacksonville homeowners and business owners ask about our service terms, payment policies, warranties, and legal commitments. For any question not addressed here, contact us directly at +1 (904) 227-4220.
No. Cummer Jack Plumbing does not apply after-hours surcharges or weekend premiums to emergency plumbing service calls throughout Jacksonville and Northeast Florida. Our standard base service rates apply to all calls regardless of the time of day, day of the week, or whether the call falls on a holiday. Our 24/7 emergency dispatch operates under the same pricing policy every hour of every day. Customers are always encouraged to confirm current pricing specifics when scheduling any appointment by calling +1 (904) 227-4220.
Cummer Jack Plumbing provides a workmanship warranty on all labor performed by our licensed technicians throughout Jacksonville and the surrounding Northeast Florida area. The specific duration of the workmanship warranty varies depending on the nature and scope of the work performed and will be communicated by your technician or outlined in your written service agreement. Parts and fixtures installed during service may carry separate manufacturer warranties in addition to our labor warranty. Warranty coverage excludes damage resulting from Customer misuse, unauthorized modifications, pre-existing conditions outside the scope of our work, and normal component wear over time.
If our technicians discover conditions during the execution of your plumbing service that require work beyond the originally authorized scope — such as hidden pipe damage, undisclosed prior repair complications, or structural access issues — we will stop and notify you before proceeding with any additional work. No work beyond the original scope will be performed without your explicit authorization. We provide transparent communication about any scope changes and revised cost estimates before asking you to approve additional work, consistent with our commitment to honest and straightforward plumbing repair terms Jacksonville Florida customers can rely on.
Yes. Cummer Jack Plumbing holds a Florida Certified Plumbing Contractor License, a Florida Journeyman Plumber certification, ASSE 5110 Backflow Prevention Certification, ASSE 6010 Medical Gas Certification, and EPA Lead-Safe (RRP) Certification. We carry General Liability Insurance, Workers' Compensation Insurance, Commercial Auto Insurance, Inland Marine Insurance, and Professional Liability Insurance. All documentation is available upon request at any job site throughout Jacksonville and Duval County.
Cummer Jack Plumbing is committed to resolving all Customer concerns quickly and professionally. If you have a concern about any plumbing service we have completed, please contact us directly at +1 (904) 227-4220 or email contact@cummerjacksonplumbing.com as soon as possible. Most concerns are resolved promptly through direct communication with our team. If informal resolution is not satisfactory, disputes may proceed to binding arbitration in Duval County, Florida, as outlined in Section 12 of these Terms and Conditions.
If you have any questions, concerns, or requests related to these Terms and Conditions, our service policies, licensing credentials, insurance documentation, or any specific plumbing service agreement, please contact Cummer Jack Plumbing directly using the information below. Our team is available 24 hours a day, 7 days a week to assist you.
| Contact Method | Details |
|---|---|
| Phone (24/7) | +1 (904) 227-4220 |
| Primary Email | contact@cummerjacksonplumbing.com |
| Secondary Email | cummerjacksonplumbing@gmail.com |
| Physical Address | 735 Lane Ave N, Jacksonville, FL 32254, USA |
| Website | emergencyplumberjacksonvillefl.com |
| Hours | 24/7 — Monday through Sunday: 00:00–23:59 |
These Terms and Conditions are effective as of January 1, 2025, and apply to all current and future engagements between Cummer Jack Plumbing and its Customers throughout Jacksonville, Florida, and the broader Northeast Florida service area. By calling, submitting a form, scheduling a service, or using our website, you confirm that you have read and accepted these terms in full. For the fastest response to any plumbing emergency, service question, or legal inquiry, contact the team delivering award-winning plumbing services Jacksonville FL since 2010.